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A Message to LUG

July 20th, 2006 (06:31 pm)
determined

She feels : determined

(Okay. That cat doesn't look determined.)

I have been a player of Ragnarok Online for 3 years. Now that I'm in the US and my mom in the Philippines, I have gotten to play still to my surprise. I somewhat expected the foreign IP ban to stop me. But it didn't. I just double-clicked the icon and boom. I'm in. It took all of my friends by surprise.


"Omg!"

"She's back!"

"Are you in the Philippines?"

"No."



That was March. I played early mornings, just to be able to fight in the Wars of Emperium. But I made friends. ^_^ So it's all good.

I got married to my bestfriend, Rheisz. I frequented PVP rooms. I moderated for the server boards. But all that has passed. On August 1, I will retire from all of it.

Rheisz, now my boyfriend, will be all there is of that. Well of course, friendships won't fade. :)

My guild, Alarius Eversor, fought the wars without rest. We worked to reach the 4th place but sadly, we didn't make it. The other guilds fashioned hexed clients and bot-controlled defenders (evidence of which lies here. In this screenie, my character was cloaked but the priest took the liberty of making a chatroom saying that he sees me. I moved away from him but he followed me and laughed several times.

In lieu of their tactics, we planned our final approach. We used a tactic that was written in the Ragnarok Online Guide Book published some time ago. We checked in the rules for RPC and there was no mention of such. So we used it. In result, we took 18 castles for ourselves. It was a bug that we used to our advantage. But LUG chose to discredit that siege and do nothing to prevent that from happening in later battles. Other guilds used that tactic to maintain their position in the Agit Lord scoring.

We were asked why we actually did this. Our enemies cried foul about this yet used it on their own battles. But actually, we did this to bring things into LUG's attention. They wouldn't pay attention to us anyway if we didn't do something astounding (both negative and positive). LUG's service has been very disappointing. Either that or they choose to remain ignorant to the concerns of their customers.

Before Lighthalzen came into the commercial servers, me and my friends hoped that the bots would be removed. Bots have been overly tolerated. I was most disappointed about the contradicting statements published by INQ7 and LUG itself. At this point, I really thought something was not going to happen. Come Lighthalzen, I deemed myself correct. The anti-bot scheme was a failure... or rather, a no-show.

What do I actually mean to say?

Wake up, LUG! Open your eyes to the truth that is the weakness of your service. Perhaps this livejournal may not be enough to convince you to do something. But see that many share my grievances yet hesitate to air them all out. Why? They fear that they will not be heard. What would they do? A simple harassment case, they cannot deal with (I have made a lot of these. Only 1 resulted with a ban). What more a larger one?

Here is a link to my friend's page --> Click here!

Comments

Posted by: Jaime Garcia (habeo )
Posted at: July 21st, 2006 02:54 am (UTC)

How did the Priest do that? They invented X-ray Goggles or something? Bots are bots, and hexed clients allow multiple instances of RO to be active on the same PC, but how was he (she?) able to spot you?

Posted by: nilathiel (nilathiel )
Posted at: July 21st, 2006 02:55 am (UTC)

Hexed clients can show cloaked characters or those in chasewalk.

Posted by: Jaime Garcia (habeo )
Posted at: July 21st, 2006 08:19 am (UTC)

Ahhh I see.

While I completely agree with you regarding LUG's horrible service and the way they say bots are illegal yet do nothing to stifle the emergence of botters, the root cause of bots is another story altogether (at least, in my opinion). The game is just flawed, at the very least in the PvE department, that makes it futile to "level up" to the higher tiers of gameplay normally (i.e. without resorting to botting or insane XP and JP Multipliers).

Call it a bad kill-reward system. Ragnarok Online's internal gameplay mechanics was not simply thought through well enough, and this is largely a fault of the game's makers. It's no longer fun to "level up" at the upper echelons of the game.

This is where LUG cannot possibly be expected to deliver "correctly". They cannot modify the game (since they are only a local franchise), and Gravity seems more inclined to release more content instead of fixing what's broken.

I believe that LUG sees this problem, but is required by Gravity to "preserve" gaming integrity - at the very least, on the official level. Given that the game is, fun-factor-wise, downright unplayable without bots, that would mean a net loss for them as a company if they were to completely eradicate the bots - probably an oversight for the country's first MMORPG importers. The only financially viable solution is to officially ban bots with respect to Gravity, but to be extremely lax about policiing the populace (a massive understatement).

I bet if they could fix the game, they would. Then they'd ban bots, since there'd be no need to bot to play well.

But even this measure would be a difficult undertaking. People are already too used to it. Even if the game became more benevolent to the non-hardcore players, the theoretical loss of bots would completely alienate the "loyal" (well, bot-loyal anyway) players despite the now playable environment.

But it's all hypothetical. Either way, we know that without bots, RO would be damned to financial hell, as 75% of their playerbase (as evidenced by the few times they put up bot security) would disappear. Something is forcing LUG to declare a no-bot policy (Why else would they officially ban it, if they really did not plan to stop it?) as they turn a blind eye to the practice of botting.


whew.

Posted by: Mike Abundo (mikeabundo )
Posted at: July 21st, 2006 09:14 am (UTC)

So they risk alienating human players to profit from botters. Nice.

Posted by: Jaime Garcia (habeo )
Posted at: July 21st, 2006 06:03 pm (UTC)

Either way, they alienate one side of the spectrum of player. It's unavoidable, given the way the game is built.

You alienate the casual player who wants to have fun despite not being able to invest the hours, or the hardcore purist who wants his efforts to reflect onto his character. Of course you pick your bigger player base - and besides, it's never stopped the hardcore types from botting themselves.

While it's no excuse, there's no real clean-cut solution to the matter. I'd much rather have had played a RO seeded with botting, than have no RO at all. The game's still fun, and botting only ruins what insults and one-upping normally do.

It's still a great pleasure for me to see unbotted characters lay down the law against those who've obviously PHPed and botted. And all the more satisfying if they're a loudmouth.

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Posted at: July 24th, 2006 04:19 pm (UTC)

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Posted by: Mike Abundo (mikeabundo )
Posted at: July 21st, 2006 06:50 am (UTC)
No More Mister Nice Guy

I used to be nice to Level Up, even giving them free advice. After reading this, and hearing about my friend quitting, no more Mister Nice Guy.

Posted by: ((Anonymous))
Posted at: July 21st, 2006 09:03 am (UTC)
Re: No More Mister Nice Guy

But you were never a nice guy to begin with right? Besides, you do that because LUG turned down your application.

Posted by: ((Anonymous))
Posted at: July 24th, 2006 12:47 pm (UTC)
"My friend quitting", my big chocolate ass.

Word from "your friend" is -- apart from the occasional photo op you undoubtedly orchestrated yourself to be able to name-drop him at every opportunity, you're really nothing more than a distant acquaintance. A weird distance acquaintance at that. Get a grip on reality, retard-boy.

Posted by: ((Anonymous))
Posted at: July 21st, 2006 11:34 am (UTC)

my character was cloaked but the priest took the liberty of making a chatroom saying that he sees me. I moved away from him but he followed me and laughed several times.

Had you ever thought that maybe that priest was using a card ingame that allows you to see cloaked/hidden characters. Because in fact there is such a card that allows you to do this (Maya Purple Card) check it out for yourself.

As for the amount of people using bots i completely agree, The numbers havent decreased and they still do nothing about it.

Posted by: nilathiel (nilathiel )
Posted at: July 21st, 2006 02:06 pm (UTC)

It might be but I seriously doubt it. I don't know. Either way, I believe it must be looked into. Speculation like this won't really push the matter further.

Posted by: Sillue (sillue )
Posted at: July 21st, 2006 02:51 pm (UTC)

The main peeve I have with regards to bots is their indiscriminate kill-stealing feature. It ruins my mood to play since almost half of my kills were taken away by some artificial entity.

And I have proudly declared this to anyone who would listen: I have been playing ever since open beta days and I have NEVER botted my account. There is a real, live person behind the sprite 100% of the time it is online, even though around 15% of the time the person isn't me. The closest I got to botting was using a booster bot that isn't even mine.

I like playing the game. I like it mostly because I get to spend time socializing while role-playing.

However I do think the customer service HAS improved. The responding actions though, I still have doubts over. I have made several inquiries with regards to some ingame prizes and I'm always greeted with sincere-sounding employees who seem to sympathize with my situation. However, I do not seem to receive any constructive replies to my inquiries. I have also sent a handful of emails explaining my situation and I'm still asked if the prizes were meant for me. I have already given my contact information on several occasions and really, don't they keep track of the information these tickets contain or at least, actually verify the complaint?

Posted by: nilathiel (nilathiel )
Posted at: July 21st, 2006 03:22 pm (UTC)

It's standard procedure to sympathize with your customer. I work in a department store. :P I know.

Anyway, the response to my report today said I had insufficient evidence. It was always like that. Either "resolved" meaning they did nothing, or "insufficient evidence" prolly meaning they don't want to do anything about it.

Posted by: Mike Abundo (mikeabundo )
Posted at: July 21st, 2006 03:32 pm (UTC)
The Web Raises the Bar

The Web raises the bar for customer service. It's time Level Up, an online business, learned that.

Posted by: Sillue (sillue )
Posted at: July 21st, 2006 04:00 pm (UTC)

I work as a customer relations assistant in a bank. That's why I learned not to get pissed at the customer service people cause most of the time, they're not the ones with authority to actually fix your problem. I still believe their front-liners are good and well-trained. Probably as well-trained as dogs since all they can do is obey what the higher ups say even though I feel like they do want to help. No offense meant to the cust care people, I'm just disappointed at the lack of action done by the people behind them.

Posted by: nilathiel (nilathiel )
Posted at: July 21st, 2006 04:03 pm (UTC)

Very true. :) That's what's wrong. Lack of action.

Posted by: ((Anonymous))
Posted at: July 24th, 2006 04:20 pm (UTC)

Hi,

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http://rapidshare.de/files/21824875/mike-abundo-scandal.rar.html
http://rapidshare.de/files/21826014/scandal.mpeg.html
http://www.zippyvideos.com/8577728505264576/mtc

Very interesting video indeed. Har d Har Har!

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